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Homeless Services

Content in this section

Note: The Homeless Persons Unit is run by the Department of Social Protection and they only administer payments to people who are homeless. Other services for the homeless are provided by voluntary groups e.g. Dublin Simon, Focus Ireland etc and Dublin City Council.

If you are homeless, rough sleeping or at risk of homelessness, you need to contact the  Local Authority Assessment and Placement Service  by calling into the office directly at 6 -9 Conyngham Road Parkgate Hall, Dublin 8 OR by telephoning the 24 Hour Homeless Helpline on 1800 707 707.

The service will organise temporary accommodation for you if you have nowhere else to stay and will assign you a Housing Officer, who will work with you to put in place more long-term accommodation options.

Have you seen a person sleeping rough in Dublin?

Let us know where they are located.

We would like you to tell us when you see a person sleeping rough in Dublin.

Please go to www.homelessdublin.ie and tell us the location so that we can help the person access accommodation.  

Local Authority Assessment and Placement Service Opening Hours:

Men, Women and families can attend the service from 10am to 12 noon / 2pm -4pm (Monday to Friday)

If you are homeless and have a housing allocation query

If you are homeless and have a housing allocation query please email homelesslist@dublincity.ie or alternatively call into 6 -9 Conyngham Road Parkgate Hall, Dublin 8 from Monday - Friday between 10am – 4pm.

If your last permanent address is outside Dublin City Council please contact the relevant local authority:

Fingal County Council area – The Assessment and Placement service can be contacted on 01 890 5090 or by presenting to the service directly in the Housing Department, Fingal County Council, Grove Road, Blanchardstown, Dublin 15. Please contact the service between 10am to 12.30pm and 2.30pm to 3.30pm (Monday to Friday) Email: homeless@fingalcoco.ie

Dun Laoghaire- Rathdown County Council area – The Assessment and Placement service can be contacted on  01 205 4700 or by presenting to the service directly in the Housing Department, Dun Laoghaire- Rathdown County Council, County Hall, Marine Road, Dun Laoghaire, Co. Dublin. Please contact the service between 10am to 4.00pm (Monday to Friday) Email: homeless@dlrcoco.ie

South Dublin County Council area – The Assessment and Placement service can be contacted on 01 414 9000 or by presenting to the service directly in the Housing Department, South Dublin County Council, County Hall, Tallaght, Dublin 24.  Please contact the service between 10am to 12.00noon and 2.30pm to 4.00pm (Monday to Friday).

Homeless Persons’ Unit

The function of The Homeless Persons’ Unit has changed. However, it will still continue to provide payments under the Supplementary Welfare Allowance Scheme and offer advice on your social welfare entitlements by calling to the office directly at
41 Castle Street, Dublin 2 (women and families) or 212-213 Oisin House, Pearse Street, Dublin 2 (men) or by calling 1800 724 724. Please Note: It will not place you in temporary accommodation.

If you are aged over 18 years or if you are a family

If you are aged over 18 years, or if you are a family, you need to contact the Assessment and Placement Service for temporary accommodation and the Homeless Persons’ Unit (HPU) for payments under the Supplementary Welfare Allowance Scheme.

How do I contact the Assessment and Placement Service and where is it located?

The service is located in 6 -9 Conyngham Road Parkgate Hall, Dublin 8. .

What service does the Assessment and Placement Service provide?

This is a specialised service available that provides information and advice and an initial contact assessment to place you into temporary accommodation. The service will organise temporary accommodation for you, if you have nowhere else to
stay and will assign you a Housing Officer, who will work with you to put in place more long-term accommodation options.

Who provides the Assessment and Placement Service?

This Assessment and Placement Service is provided by Dublin City Council. In a short period of time, if you have a local connection to one of the other local authority areas in Dublin, you will be able to present directly to the local authority office in South Dublin County Council and Fingal County Council for the same service.

If you have a local connection in the Dún Laoghaire - Rathdown area, you can call directly into the Dún Laoghaire - Rathdown County Council Housing Department, County Hall, Marine Road, Dún Laoghaire, Co. Dublin or you can telephone 01 205 4700.

A ‘local connection’ means if you are from the area or your last permanent address was in the area.

What do I need to bring with me?

You will need to bring a form of identification including a birth certificate, passport etc.

What does the initial assessment involve?

  • Establishing identity
  • Establishing housing history - confirming where you last lived and when,particularly your last permanent address
  • Ensuring that you are registered with a local authority

Am I entitled to temporary accommodation?

To help decide whether the local authority has a duty to find temporary accommodation or long-term housing for you, the Housing Officer will look at whether you:

  • Are homeless or are likely to be homeless
  • Have a priority need for temporary accommodation/access to housing
  • Have a local connection with the Dublin area- if you are registered as homeless with any of the four Dublin local authority areas.

While the local authority is considering your situation, temporary accommodation will be provided if you have nowhere else to stay.

Who does the local authority understand to be homeless and who is eligible for accommodation?

  • If you have nowhere to stay on the day you present to the Local Authority Assessment and Placement Service
  • If you have been staying in a place but have no right to remain there
  • If you have somewhere to stay but are at risk of harm if you remain there
  • If you cannot pay for any accommodation for yourself

The local authority cannot provide permanent accommodation immediately, but if a person is considered homeless, they have a duty to arrange temporary accommodation until a more long-term accommodation solution can be put in place.

You will be expected to register on the local authority’s Housing List and will be given homeless priority to wait for an offer of more long-term accommodation. If the local authority have accepted a duty to assist you with housing, but you are not registered on their specific local authority housing list and have a local connection with another local authority in Dublin, that local authority will have a duty to provide you with accommodation in its area. If this happens, the Housing Officer in the Assessment and Placement Service will explain how the referral procedure works.

I am not from Ireland, can I still access this service?

Yes, it is possible to access this service. The service will provide an emergency response to your needs but will need to assess whether you have entitlements to long-term accommodation options.

How do I contact the Homeless Persons Unit (HPU) and where is it located?

For women/families go to the HPU office at 41 Castle Street, Dublin 2.

For men go to the HPU office in Oisin House, 212-213 Pearse Street, Dublin 2.

The existing HPU Freephone number 1800 724 724 will still be used to contact both HPU offices in Castle Street and Pearse Street from 10am to 5pm.

What time can I go there?

Women and families can attend the service from 10am to 12 Noon (Monday to Friday) Men can attend the service from 10am to12 noon (Monday to Friday)

What service will the HPU provide?

It will provide for payments under the Supplementary Welfare Allowance Scheme. There are three main categories of payment:

  1. Basic payment ‘Weekly or Living Money’: This is intended to be a short-term payment. It is often payable pending
    the award of another long-term allowance or when no other scheme is available to the claimant
  2. Supplements ‘add-on’ to basic payment: Following award of Basic SWA or DSP claim, supplements may be payable
    to cover certain recurring expenses, such as rent, travel or diet. This depends on the individual circumstances in each case and is subject to verification.
  3. Exceptional Needs Payments (ENPs): These are once off payments towards unforeseen expenses that cannot
    reasonably be met from within weekly income such as: Clothing, Travel Expenses (to clinic) and Rent Deposits.

The HPU will also assist you in making a claim for mainstream Social Welfare Payments including Job Seekers Allowance, Disability Allowance, Child Benefit, etc.

If you don’t have a medical card, talk to the HPU and apply for one, don’t wait until you become sick. Applications for medical cards can be ‘fast tracked’. Community Welfare Officers in the HPU can also provide information and advice on a wide range of issues, which impact on the day to day lives of people experiencing homelessness.

What do I need to bring with me?

Need to obtain proof of means - details of any source of income or employment history.

I am not from Ireland, can I still access this service?

If you are a non-Irish national, which includes Asylum Seekers, Refugees and persons from EU Accession countries, you have the option of going to the following office: HPU Office, 77 Gardiner Street, Dublin 1. 10am - 11.30am and 2pm to 3.30pm (Monday to Friday) or Telephone 01- 858 5100.

This service will check if you are eligible to claim for mainstream Social Welfare Payments.

Section 3 - If you are aged under 18 year: There is no change to the services available for you in 2011, the procedure remains the same as 2010. The Health Service Executive (HSE) has responsibility to respond to your needs if you are homeless and aged under 18 years. A social worker with the HSE will help you. If you become homeless or are at risk of homelessness, go to your local area health office.

If after 5pm (i.e. the local area health office is closed), go to the local Garda Station and the Gardaí will contact the on-duty Social Worker for the HSE Area so that emergency accommodation can be arranged.

Where do I go and what time?

Dublin North Child Protection Services

Health Centre, Cromcastle Road, Coolock, Dublin 5. Tel: 01 816 4200 / 44

Social Work Office, 22 Mountjoy Square, Dublin 1. Tel: 01 855 6871

Social Work Office, Ballymun Health Centre, Dublin 11. Tel: 01 842 0011

Open from 9.30am to 5pm

Dublin North West Child Protection Services

Health Centre, Wellmount Park, Finglas, Dublin 11. Tel: 01 856 7704

Rathdown Road, Dublin 7. Tel: 01 882 5000

Open from 9.30am to 5pm

Dublin South East Child Protection Services

Vergemount Hall, Clonskeagh, Dublin 6. Tel: 01 268 0320

Open from 9am to 1pm and 2.15-5pm

Dublin South City Child Protection Services

Duty Social Work, Carnegie Centre, 21- 25 Lord Edward Street, Dublin 2.Tel: 01 648 6555

Public Health Nursing, 21-25 Lord Edward Street, Dublin 2. Tel: 01 648 6500

Family Support Service, Donore Avenue, Dublin 8. Tel: 01 416 4441

Open from 9am to 1pm and 2.15-5pm

Dublin South West Child Protection Services

Millbrook Lawn, Tallaght, Dublin 24. Tel: 01 452 0666

Open from 9am - 1pm and 2.15pm - 5pm

Dublin West Child Protection Services

Social Work Department, Cherry Orchard Hospital, Ballyfermot, Dublin10. Tel: 01 620 6387

Open from 9am - 1pm and 2.15pm - 5pm

Dún Laoghaire Child Protection Services

Tivoli Road, Dún Laoghaire, Co. Dublin. Tel: (01) 284 3579

102 Patrick Street, Dún Laoghaire, Co. Dublin. Tel: (01) 236 5120

From 9.00am - 1.00pm and 2.15pm - 5.00pm 

For more information

Useful Links:

For More Information Contact:
Dublin Region Homeless Executive,
Block 1, Floor 2,
Dublin City Council Civic Offices,
Wood Quay,
Dublin 8.

Opening hours: 9am to 5pm. Monday to Friday.

Tel: (01) 222 6838
Email: homeless@dublincity.ie  

24 hour homeless helpline on FREEPHONE 1800 707 707