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Customer Service and Complaints

Find out more about the Customer Services Department:

Complaints Procedure

If you are dissatisfied with any of Dublin Fire Brigade services including the Dublin Fire Brigades ambulance service:

* Please note:
These forms can be completed online, but they must be printed out and signed before sending them in to us. If you do not wish to complete the form online, you can print it out first, then complete it and sign it before sending it into us.

Office of the Ombudsman

If you feel like you've been unfairly treated or are not satisfied with our decision on your complaint, it is open to you to contact the Office of the Ombudsman. By law the Ombudsman can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in your dealings with us. The Ombudsman provides an impartial, independent and free dispute resolution service.

For more information

Contact the Office of the Ombudsman:

Office of the Ombudsman
18 Lower Leeson Street
Dublin 2

Tel.: Lo-call 1890 22 30 30
Tel.: 01 639 5600
Fax: 01 639 5674