Report a Leak 

To report a fault or seek an emergency repair phone Dublin City Council, Water Services Division on 222 0600.
Dublin City Council’s Water Services Division Customer Services Team  respond to queries, problems and reports of leaking water mains or breaks.
When reporting a leak, supply as much detail as possible. Details required include:

• Location (including closest cross street).
  
• Origin – footpath, grass, road or private property etc.
  
• Nature of leak i.e. is water flowing or is it stagnant (in a puddle).

What happens after I report the leak?

What causes leakage?

Leaks are generally the result of one of or a combination of the following:

• The age of the network – about 50 % of the network dates back to pre 1940s.
  
• Freezing pipes during the winter.
  
• Traffic / impact / excavations / excessive water pressure.

Active Leak Reduction Programme

This program aims to detect and repair hidden leaks along Dublin City Council’s 2,200 kilometres of water pipelines.
The City is presently split into 17 Supply Zones, with each of these zones subdivided into a number of District Metered Areas (DMAs). The water consumption in these DMAs is closely monitored. Significant increases in consumption are investigated. If there is no obvious reason for the increase the Leakage Team will carry out leak detection tests.

Hidden leaks are detected by using sophisticated listening devices that pick up the noise that water makes as it leaks from a pipe. This activity is best carried out at night, when it is quiet and there is not as much noise in the pipes from customers using water.