The Customer Services Centre is the first point of contact most people will have with Dublin City Council. Our aim is to provide a high-quality, efficient and courteous level of service to all of our customers. Dublin City Council welcomes all feedback. Read our customer charter, code of conduct or download our comment card (English pdf), cárta tuairime (gaeilge pdf).*
* Please note:
These forms can be completed online, but they must be printed out and signed before sending them in to us. If you do not wish to complete the form online, you can print it out first, then complete it and sign it before sending it into us.
The Customer Services Centre operates a Call Centre and a One Stop Shop.
Call Centre
Opening Hours: 09.00 to 17.00 Monday to Friday
The call centre is the first point of contact for customers. We aim to:
- Answer frequently asked questions about Dublin City Council services
- Post out application forms
- Take payments over the telephone for various Dublin City Council services
One Stop Shop
Opening Hours: 09.00 to 17.00 Monday to Friday
You can call in person to our 'One Stop Shop' at:
Dublin City Council
Civic Offices
Wood Quay
Dublin 8
where we:
- provide general information
- issues application forms
- issue Parking Permits
- accept payments for bills (cash, cheques, laser and credit cards)
After hours Emergency Telephone Numbers
Dangerous Buildings: 01 670 7316
All other services: 01 679 6186
Find out more about the Customer Services Department:
Complaints Procedure
If you are dissatisfied with any of Dublin City Council's services:
* Please note:
These forms can be completed online, but they must be printed out and signed before sending them in to us. If you do not wish to complete the form online, you can print it out first, then complete it and sign it before sending it into us.
Office of the Ombudsman
If you feel like you've been unfairly treated or are not satisfied with our decision on your complaint, it is open to you to contact the Office of the Ombudsman. By law the Ombudsman can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in your dealings with us. The Ombudsman provides an impartial, independent and free dispute resolution service.
Contact the Office of the Ombudsman:
Office of the Ombudsman
18 Lower Leeson Street
Dublin 2
Tel.: Lo-call 1890 22 30 30
Tel.: 01 639 5600
Fax: 01 639 5674
Email: ombudsman@ombudsman.gov.ie
Web: www.ombudsman.ie