An ombudsman investigates complaints from members of the public who feel they have been unfairly treated by certain organisations. His/her office is impartial and independent. If he/she finds a complaint is justified he/she will take steps to secure redress for the complainant.
The Office of the Ombudsman investigates complaints about the administrative actions of Government Departments, the Health Service Executive, local authorities and An Post.
For more information on the role of the Ombudsman check out the Ombudsman's website www.ombudsman.ie
Read about Dublin City Council's Complaints procedures