Customer Complaints

If you are dissatisfied with any of Dublin City Council's services, you can make a complaint to by post, email or filling in our online complaint form below.

We will place your complaint on the complaints register and send a formal acknowledgement to you within three working days.

If you are not satisfied with the response, you may appeal the decision to us by post, phone or email.  We will forward your appeal to the Executive Manager,Corporate Services Department who  will examine the complaint and the response you received and make a decision on the appeal.

If you are still not satisfied, you may appeal the decision to the Office of the Ombudsman. This office is completely independent of Dublin City Council..


Make a complaint online:
Make a complaint by phone:

Please phone our Customer Services Centre on 01 222 2222

Make a complaint by post:

Download the form, complete it and send it by post to: Customer Services, Dublin City  Council, Civic Offices, Wood Quay, D08 RF3F