The Dublin Region Homeless Executive (DRHE), on behalf of the four Dublin local authorities confirm  that a total of 123 complaints were received in 2015. The complaints made in 2015 related to all homeless funded services; that is, including private/ commercial, NGO and statutory delivered services.  The nature of the complaints made related to a broad spectrum of concerns, including accommodation standards and customer service, etc.

All 123 complaints were fully investigated and were resolved in a timely manner.

If any  person accessing homeless services wishes to make a complaint to the DRHE, they can find further information on http://www.homelessdublin.ie/how-to-make-a-complaint

The following important points are also made:

  • The DRHE is a shared service and support unit within Dublin City Council as lead statutory authority in respect of homelessness.  The DRHE co-ordinates and funds service responses [additional to that of the HSE] in relation to homeless prevention and support for people experiencing homelessness.  It also supports the work of the regional statutory consultative forum and management group, including strong working relationships with Tusla where children and families are concerned.  Further detail regarding Dublin’s homeless services can be found at homelessdublin.ie
  • The DRHE ensures compliance with all statutory health and safety standards for homeless service provision and notes there is formal policy for providers of emergency accommodation in terms of standards required.
  • A regional facilities management team is in place to both inspect and enforce standards in emergency accommodation (this includes access to expertise such as Environmental Health and Architectural professionals).
  • DRHE notes that upon inspection of facilities and where standards fall short, clear instructions are always given in respect of works required. 
  • It is further noted, that where there is continuous poor performance or where we are not satisfied in relation to conditions, actions relating to the closure of facilities and / or suspension of funding are taken.
  • The current standards are being updated and are due for publication shortly.
  • The 123 complaints made in 2015 relate to private emergency accommodation but also to funded NGO and statutory service providers.