Fire Brigade Complaints
- Read Dublin City Council's customer charter (64Kb)
- Read our code of conduct in English and Irish (75Kb)
- Download our customer comment card (77Kb)
- Read Dublin City Council's Customer Action Plan (as Gaeilge) (2.7Mb)
If you are dissatisfied with any of Dublin Fire Brigade services including the Dublin Fire Brigades ambulance service:
* Please note:
These forms can be completed online, but they must be printed out and signed before sending them in to us. If you do not wish to complete the form online, you can print it out first, then complete it and sign it before sending it into us.
Office of the Ombudsman
If you feel like you've been unfairly treated or are not satisfied with our decision on your complaint, it is open to you to contact the Office of the Ombudsman. By law the Ombudsman can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in your dealings with us. The Ombudsman provides an impartial, independent and free dispute resolution service.