Frequently Asked Questions

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FAQs regarding the Transfer of Dublin City Council Waste Collection Service to Greyhound Recycling

1. Q. Dublin City Council currently collects my domestic waste. Who will be taking over my waste collection service?

 A. Greyhound Recycling and Recovery will collect your household waste from the 16th January 2012.

2. Q. When will the service transfer to Greyhound Recycling and Recovery?

A. Dublin City Council will officially transfer its waste collection business to Greyhound Recycling and Recovery on Monday, 16th January 2012.

3. Q. Will there be any change to the annual service charge?

A. The current Annual Service Charge as detailed below will be maintained for 2012.

  • 240 litre Black Bin - €100
  • 140 litre Black Bin - €80

4. Q. When must the standing charge be paid by?

A. You must have paid the standing charge in full by 15th February 2012 or you can opt to pay half the standing charge up front and defer the second payment until 1st July 2012 by signing up to the Automatic Top Up Easy Pay service.

5. Q. How can I sign up to the Automatic Top Up Easy Pay service?

A. You can sign up to this service by visiting www.greyhound.ie or by completing the form received in the post and return it to Greyhound Recycling and Recovery.

Greyhound Recycling and Recovery will not collect bins from households who have not paid the Annual Service Charge or signed up to the Automatic Top Up Easy Pay service and paid the first instalment by 15th February 2012.

6. Q. Will there be any change to the lift charges?

A. The current charge for each black and brown bin lift will be maintained for an initial period of at least 6 months.  The current charges are as follows:

  • 240 litre Black Bin - €6
  • 140 litre Black Bin - €3.60
  • Brown Bin - €2

Please note that Greyhound operates a pre pay system. You are required to ensure that your Greyhound account has sufficient funds to meet the current cost of each black and brown bin lift. If you do not have sufficient funds in your account for the cost of a Black or Brown bin, you will not have your bin collected.

7. Q. How can I pay for this Greyhound service?

A. Greyhound will send you your customer Payment Card. This card includes your customer account number. You will require this information when you are making payments for the Annual Service Charge and Black and Brown Bin Lifts. Please note that Greyhound operates a pre pay system. You are required to ensure that your Greyhound account has sufficient funds to meet the current cost of each black and brown bin lift. If you do not have sufficient funds in your account for the cost of a Black or Brown bin, you will not have your bin collected.

You can pay the Annual Service Charge and/or top up your account as follows:

  • On-line at www.greyhound.ie
  • At local shops using Payzone or PostPoint outlets
  • At any post office

8. Q. Will my collection day change with a new operator?

A. You will be notified of your collection day by Greyhound Recycling and Recovery.

9. Q. Will my Green Bin be collected by Greyhound Recycling and Recovery?

A. You will receive a bar-coded label for your green bin once you have paid the Annual Service Charge. Once you place this label on your green bin, you will have your green bin collected free of charge. Green bins presented for collection without the bar-coded label will not be collected.

10. Q. How can I ensure that I have enough credit on my account to meet the cost of my black and brown bin lifts?

 A. Greyhound Recycling and Recovery provides you with an Automatic Top Up service that:

  • Is a convenient, hassle free way to manage your waste collection account.
  • Makes it easy to ensure that your account always has sufficient credit to meet the respective cost of each black and brown bin lift.
  • Ensures that you will not have to worry about missing a collection due to insufficient funds.

If you wish to avail of this service, YOU should complete the form received in the post and return it to Greyhound Recycling and Recovery. You can also log into your account at www.greyhound.ie and register for Automatic Top Up online.

11. Q. I am currently entitled to a waiver. Will this still apply when the service transfers to Greyhound Recycling and Recovery?

 A. Any customer who had a waiver of the standing charge approved by the City Council at 9th December 2011 will continue to benefit from a waiver of the standing charge in the same way with Greyhound Recycling and Recovery for 2012. This will mean the following:

  • Annual Service Charge: 
    As a waiver customer you are not required to pay the annual charge of for 2012.
  • Black and Brown Bin Lift Charges:
    The current lift fee for each black and brown bin lift will apply for an initial period of at least 6 months. Please note that Greyhound operates a pre pay system. You are required to ensure that your Greyhound account has sufficient funds to meet the current cost of each black and brown bin lift. If you do not have sufficient funds in your account for the cost of a Black or Brown bin, you will not have your bin collected.


12. Q. I currently have a waiver - will my Green Bin be collected? 

 A. You will receive a bar-coded label for your green bin in the post. You should stick this label to the back of your green bin so that your recyclable waste can be collected free of charge. Green bins presented for collection without the bar-coded label will not be collected.

13. Q. Can I still apply for a waiver for 2012?

A. No. Only waivers that had been granted at 9th December 2011 will be honoured by Greyhound Recycling and Recovery in 2012.

14. Q. I have applied for a waiver -What is going to happen to my current waiver that has been approved or is awaiting evaluation?

A. All waiver applications have been evaluated and accounts adjusted where the waiver has been granted. Greyhound has been supplied with our waiver listing.

15. Q. Will the new waste provider operate a waiver system, if so, for how long?

A. Only waivers that have already been granted will be honoured by Greyhound Recycling and Recovery in 2012.

16. Q. Will the bag label system still operate for areas that have no bins?

A. Yes. Greyhound Recycling and Recovery will continue to provide this service for areas that have no bins.

17. Q. Will there be any change to the price of a label?

 A.The cost for bag labels will remain unchanged for an initial period of at least 6 months.

18. Q. I have current labels issued by Dublin City Council. Can I still use them?

 A. Yes. Greyhound Recycling and Recovery will honour all Dublin City Council bag labels up to 16th March 2012. Bags will not be collected from customers without a Greyhound Recycling and Recovery bag label after this date except for waiver customers whose waiver labels will be honoured for all of 2012.

19 Q. My account with Dublin City Council is in credit, will I receive a refund?

A.Yes. Refunds will apply where appropriate.

20. Q. I’m an existing customer with Dublin City Council. Will I get a bill in January?

A. Yes, you will receive a bill to cover the period 1st October 2011 to the 16th January 2012. The bill will be issued by Greyhound Recycling and Recovery who will be collecting outstanding monies on behalf of Dublin City Council.

21. Q. When the service transfers to Greyhound Recovery and Recycling, will I continue to get a quarterly bill?

A. No – Greyhound operates a pre-pay system and will send you your customer Payment Card. This card includes your customer account number.  You are required to ensure that your Greyhound account has sufficient funds to meet the current cost of each black and brown bin lift. If you do not have sufficient funds in their account for the cost of a Black or Brown  bin, you will not have your bin collected.

22. Q. I’m currently in arrears; do I currently continue to pay Dublin City Council?

A. After 16th January 2012, customers pay Greyhound directly for any outstanding monies owed.

23. Q. If I fall behind on my waste charges, can I enter into an arrears agreement with new provider?

A. No. Greyhound operates a pre-pay system.

24. Q. Will Dublin City Council recycling centres still be operational and if so, can I continue to bring my household/other waste to relevant centres?

A. Dublin City Council’s Recycling Centres will continue to operate as normal. Bagged household domestic waste will continue to be accepted at both Ringsend and North Strand Recycling Centres. A charge of €4 applies for each 80 litre bag of domestic waste disposed of.

25. Q. What are the contact details for Greyhound Recycling? 

A. The telephone number is 1890 98 99 98 and the email address is dublincity@greyhound.ie

For more information

Greyhound Recycling and Recovery

Telephone:1890 98 99 98

Email: dublincity@greyhound.ie

Web: www.greyhound.ie

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