Information About the Water Supply During Times of Disruption
Why does my Water not come back on at the times advertised?
If we operate the water valves at 8pm & 7am to manage supply, some people may not see the affect at their supply for some time afterwards. This is down to the location of the property relative to the valve. In order words, we may turn the water back on at 7am but it will take time to travel through the distribution system. Residents living closest to the valve will get water first.
Customers should be aware that unlike some other utilities, water distribution systems cannot be operated and managed to the point where the exact locations and precise times at which the effects of pressure alterations (both increase and decreases) will be experienced. However we do make every effort to ensure that the times and areas affected are limited.
My Water is back but why is it White/Cloudy?
Following a disruption to the water supply, water flowing from your taps can sometimes appear white. This is usually air in the water caused by disruptions to the network, such as the current water restrictions. The white water, is just air in the water and is safe to drink.
My Water is back but why is it brown/orange/yellow?
In addition, water from the taps can also sometimes appear brown, orange or yellow. Again this is as a result of the disruptions to the network. Typically the problem should resolve itself with an hour or two of the water supply returning.
For more information
Irish Water Contact Details:
Telephone: 1850 278 278 (LoCall)
Minicom: 1850 378 378
(For hearing impaired customers with minicom equipment)
Postal Address: Irish Water, PO Box 860, South City Delivery Office, Cork City
To report an issue on Water Services please contact IW (Abtran) directly on 1890 278 278 (LoCall)
Please continue to contact Dublin City Council for information or issues relating to business account queries, surface water drainage and flood management.