What is being done to ensure the quality of your drinking water?
Samples are routinely collected from the treatment plants, service reservoirs and randomly selected customer properties.
Authorised Dublin City Council personnel working for the Central Laboratory who all carry identity cards collect these samples.
The safety of our customers is important to us and to ensure this, we have compiled some advice for determining a genuine Dublin City Council representative from a bogus caller.
Following collection, water samples are passed tothe Central Laboratory for analysis. The laboratory is independently assessed and accredited by the INAB for compliance with the ISO17025 standard.
It employs highly trained staff with extensive analytical skills in microbiology, organic and inorganic chemistry, metals analysis and materials testing.
For more information
Irish Water Contact Details:
Telephone: 1850 278 278 (LoCall)
Minicom: 1850 378 378
(For hearing impaired customers with minicom equipment)
Postal Address: Irish Water, PO Box 860, South City Delivery Office, Cork City
To report an issue on Water Services please contact IW (Abtran) directly on 1890 278 278 (LoCall)
Please continue to contact Dublin City Council for information or issues relating to business account queries, surface water drainage and flood management.