‘Call and Collect’ service at Dublin City Libraries

Printer-friendly version

Pearse StreetUpdate, 14th September. Dublin City Libraries is operating a 'Call and Collect' service in the following branch libraries: Charleville Mall, Marino, Phibsboro and Ringsend.

'Call and collect' is a way for you to order books and collect them from your local library when they are available.

Location Details:

Note, we are now operating a 'Browse and borrow' service in seventeen branch libraries.

How it works

  • If you are interested in a particular author or book, have a look at the online catalogue to see if the items you want are in the system.
  • When you see something that you are interested in reserve it for collection at your local branch.
  • If the particular book you want is not available you can contact your branch and ask for books or other authors in the same genre, or ask the library staff to make a selection for you.
  • Library staff will then organise a date and time for you to come to your chosen call-and-collect library to pick up your books.
  • In order to manage queues safely and efficiently and in line with social distancing requirements, we ask that you come to the library at the time arranged.
  • In order to manage queues safely and efficiently and in line with social distancing requirements, we ask that only one member from each household come to the library to collect.

You cannot come into the library to browse the books.

FAQs

How can I contact the library to request books?

The easiest way to request books is via the online catalogue. You can also email , or telephone your local library from 10.00am to 4.00 pm, Monday to Saturday.  Find the branch contact details.

 

What libraries can I collect books from?

You can collect your books from one of the libraries listed above.

 

Can I pick a time for me to collect my books?

Library staff will do their best to accommodate your requirements, but we can’t guarantee that we can give you the exact time you want.

 

Before the libraries closed I got a message to say a book I reserved was ready for collection: can I still get that book?

Yes, just contact your branch and the staff will arrange to send the book to one of our call-and-collect libraries for you to collect it.

 

The particular author or book I want is not available: what can I do?

If the particular book you want is not available you can ask for books or other authors in the same genre, or ask the library staff to make a selection for you.

 

Can I return books that I have out since before the lockdown?

Yes, please contact your local branch about returning your loans.

 

Don’t forget all the other free library services we continue to offer:

eResources - Access our full range of online services including ebooks, audiobooks, digital magazines, comics, databases and more.

Home delivery service - The city library’s home delivery service to cocooners will continue until all libraries re-open. For more details see our FAQ.

Ask-a-librarian - If you have any queries about using libraries, your membership card, accessing all the eResources available from Dublin City Libraries, etc please use our new online chat service – ASK A LIBRARIAN, available from 10.00 am – 12.00 pm and 2 pm – 4pm more details.

Social media - Over the past months Dublin City Libraries have increased online activity through our social media platforms and websites with podcasts , blogs, and videos promoting the range of eservices we have.  For frequent updates to our services keep an eye on our social media; Twitter, Instagram, Facebook

Feedback