New ‘Call and Collect’ service at Dublin City Libraries.

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Pearse StreetDublin City Libraries are operating a 'Call and collect' collection service as part of the phased re-opening of libraries. As a library service , we will continue to adhere to the government guidance on opening our service in a way that will not compromise the safety of public and staff, so we will ask our patrons to bear with us as we negotiate  the level of service we can deliver to you over the next few months.

UPDATE: As and from 10.00am, Thursday 9th July, you will be able to access computers in the ''Browse and Borrow' libraries.

Call and Collect Service has been operating in the following branches since June 22nd

From June 29th Call and Collect will be operational in the following branches:

We will also have  a number of branches offereing a 'Browse and borrow' service from June 29th.

How it works

  • If you are interested in a particular author or book, have a look at the DCL catalogue to see if the items you want are on shelf.
  • Let us know what you want so that we can hold the book, CD or DVD for you.
  • If the particular book you want is not available you can ask for books or other authors in the same genre, or ask the library staff to make a selection for you.
  • Library staff will then organise a date and time for you to come to your chosen call-and-collect library to pick up your books.
  • In order to manage queues safely and efficiently and in line with social distancing requirements, we ask that you come to the library at the time arranged.
  • In order to manage queues safely and efficiently and in line with social distancing requirements, we ask that only one member from each household come to the library to collect.

You cannot come into the library to browse the books.


FAQs

How can I contact the library to request books?

The easiest way to request books is to use our online form, but you can also use our ask-a-librarian service, email your local library, or telephone your local library from 10.00am to 4.00 pm, Monday to Saturday.  Find the branch contact details.

 

What libraries can I collect books from?

You can collect your books from one of 6 libraries listed above during this pilot phase.

 

Can I pick a time for me to collect my books?

Library staff will do their best to accommodate your requirements, but we can’t guarantee that we can give you the exact time you want.

 

Can I reserve an item online myself and then collect it?

No. We’ve had to switch off online reserves while the libraries are closed, and we don’t know yet when we will be able to switch them on again.

 

If I can’t reserve online myself how can I get a particular book?

If you see a book(s) on the catalogue that’s available in a Dublin City branch, take a note of the author and title and ask your library to get it for you. The staff can reserve the book on your behalf and arrange to get it to your chosen call-and-collect library for you to pick it up.

 

Before the libraries closed I got a message to say a book I reserved was ready for collection: can I still get that book?

Yes, just contact your branch and the staff will arrange to send the book to one of our call-and-collect libraries for you to collect it.

 

The particular author or book I want is not available: what can I do?

If the particular book you want is not available you can ask for books or other authors in the same genre, or ask the library staff to make a selection for you.

 

How many books can I get at any one time?

In this pilot phase you can take out a maximum of 5 books.

 

Can I return books that I have out since before the lockdown?

Yes, please contact your local branch about returning your loans.

 

If I can’t return my books will I be blocked from borrowing more books if I exceed the limit of 12?

No. Library staff will override the limit if necessary and make sure you can collect the books you’ve requested.

 

The book I want is in a library in another city or county: can I request the book?

No. For the moment we can only supply books from our own Dublin City branches.

 

Can I search for books that are in Dublin City libraries only? I don’t want to see books that are in other libraries around the country if I can’t borrow them.

Yes. If you use the search box that’s on this page, you’ll only see books that are owned by Dublin City libraries.

 

What’s the point of me being able to see books in the catalogue that I can’t borrow?

As the catalogue is a national one, we can’t prevent you from seeing books that are in another library when you are browsing the catalogue. However, if you use the search box that’s on this page, you’ll only see books that are owned by Dublin City libraries.

 

Don’t forget all the other free library services we continue to offer:

eResources - Access our full range of online services including ebooks, audiobooks, digital magazines, comics, databases and more.

Home delivery service - The city library’s home delivery service to cocooners will continue until all libraries re-open. For more details see our FAQ.

Ask-a-librarian - If you have any queries about using libraries, your membership card, accessing all the eResources available from Dublin City Libraries, etc please use our new online chat service – ASK A LIBRARIAN, available from 10.00 am – 12.00 pm and 2 pm – 4pm more details.

Social media - Over the past months Dublin City Libraries have increased online activity through our social media platforms and websites with podcasts , blogs, and videos promoting the range of eservices we have.  For frequent updates to our services keep an eye on our social media; Twitter, Instagram, Facebook

Comments

Q1. I have books to bring back to Cabra, do I have to make an appointment to bring them back?

Q2. I want to borrow Last Crossing by Brian McGilloway and cannot find it in any of the branches but it is on order in lots of branches. Will these orders be fulfilled?

Yes, we’ll be taking books back but only at the call-and-collect libraries. If your local library is not one of the 6 call-and-collect libraries, please do not go to the library to drop books back as we won’t be able to take them. You don't have to make an appointment to just return, or drop books off. But please do so from 10am to 4pm only when the branches are staffed.

We’ve had to switch off online reserves while the libraries are closed, and we don’t know yet when we will be able to switch them on again. But if the book is on order please bear with us as we are only getting through the backlog now.

Please email cabralibrary@dublincity.ie for more assistance, Bernadette.

Kind Regards, Karen

Hi there, do the Call & Collect services in these locations include printing from the Surfbox service?

No, printing is currently not available.

Is finglas library opened and can we use the computers?

Finglas Library is not open but you can contact them by phone or email to order books only.

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