Dublin City Council’s Community Call service responds to over 1,100 requests

Dublin City Council's Community Call service has responded to over 1,100 requests for help from at-risk members of the public since the start of the lockdown on 30th March. This dedicated community support helpline, designed to assist at-risk members of the public with non-emergency and non-medical support, has been helping with the delivery of food, medication, fuel and pre-prepared meals as well as transport, social isolation problems and other services.

Ten Dublin City Council Local Response Managers across the city have been co-ordinating the delivery of assistance services from over 40 community, voluntary, statutory and non-statutory groups. Dublin City Council staff are also re-deployed to co-ordinate the helpline and support efforts on the ground across the city.

The helpline is focused primarily on ensuring that vulnerable members of the community or those living alone can access deliveries of groceries, medicine and fuel as well as other services they require. They have been assisted by over 350 volunteers working to solve problems for their communities.

Of the over 1,100 requests for help, 781 related to the delivery of food, medication and fuel, 91 people had meals delivered to them, 18 requests related to transport, 19 calls concerned social isolation, 8 were related to non-Covid-19 medical requests, 5 were An Garda Síochána related and there were 196 ‘other’ calls for assistance.

The majority of calls have come from: Clontarf; Raheny; Donaghmede; Sandymount; Ballsbridge and Pembroke areas.

“Dublin City Council’s Community Call aims to ensure that the very best use is made of the many resources available to assist our most vulnerable citizens with their daily needs in this unprecedented time”, said Brendan Kenny, Deputy Chief Executive, Dublin City Council, “This system is working well because we have a wide variety of groups based in the community who are helping in an organised, targeted and collaborative way. “

Covid Support Helpline Call - 012228555

Email - covidsupport@dublincity.ie

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