Dublin City Libraries launches new ‘Call and Collect’ service

Plans continue for phased re-opening

Dublin City Libraries will launch a new pilot ‘Call and Collect’ service from next Monday 8th June.

The first six libraries to offer the service are Cabra, Coolock, and Raheny libraries on the city’s northside, and Rathmines, Dolphin’s Barn, and Walkinstown libraries on the southside.

“Dublin City Libraries are working on a plan to get libraries open again, in line with the government’s roadmap for re-opening Ireland, said Mairéad Owens, Dublin City Librarian. “We are delighted to be offering this new ‘Call and Collect’ service as part of the phased re-opening of libraries across the city."

Library users can check if a particular book is available on the shelf in one of the 6 branches they want to collect from, and then contact the branch by phone or email or ask-a-librarian to hold the book for them. Library staff will then organise a date and time for the library user to go to their preferred library for collection.  

“Dublin City Libraries will continue to adhere to the government guidance on opening our service in a way that will not compromise the safety of public and staff, so we ask our patrons to bear with us as we negotiate the level of service we can deliver to you over the next few months,” said Mairéad Owens.

Dublin’s busiest library, The Central Library, remains closed for much needed renovation and a date for it to re-open will be issued soon.

For more information on Dublin City Libraries’ ‘Call and Collect service’ see: https://www.dublincity.ie/story/call-and-collect


Notes to the Editor

Dublin City Libraries has a helpful search box on its website that will help users find books that are in Dublin City branches and which are available to borrow.

If the book or author requested is not available in the ‘collecting’ branch, library users can select other authors or books in the same genre, or ask library staff to make a selection for them.

In order to manage queues safely and efficiently and in line with social distancing requirements, only one member from each household need collect.

While the 6 libraries will offer a point of collection in the pilot phase, all our libraries can be contacted by phone or email from 10.00am to 4.00 pm, Mondays to Saturdays from Monday 8th June. 

For people cocooning and wishing to avail of our home delivery service, contact 6744818 from 10am to 2pm from Monday to Friday, or email homedelivery@dublincity.ie.

For any queries about using libraries, your membership card, or eResources, please use our new online chat service – ASK A LIBRARIAN, available from 10am – 12pm and 2 pm – 4pm

All information relating to phased re-opening and requesting items is available from  https://www.dublincitylibraries.ie