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Appendix 1: Customer Charter and Customer Code of Conduct

Appendix 1: Customer Charter and Customer Code of Conduct

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Chapters

  • 1. Quality Service Standards
  • 2. Equality and Diversity
  • 3. Physical Access
  • 4. Information
  • 5. Timeliness and Courtesy
  • 6. Complaints and Appeals
  • 7. Consultation and evaluation
  • 8. Choice
  • 9. Official Languages Equality
  • 10. Better Co-ordination
  • 11. Internal Customer
  • Monitoring our performance
  • Appendix 1: Customer Charter and Customer Code of Conduct
  • Appendix 2: Customer Complaints Procedure
  • Appendix 3: Complaints under the Disability Act, 2005: Dublin City Council - Complaints Procedure
  • Appendix 4: Freedom of Information
  • Appendix 5: Data Protection

Sections

  • Customer Charter
  • Customer Code of Conduct
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