Dublin City Council seeks to promote the economic, social and cultural development of Dublin City and, in doing so, contribute significantly to improving the quality of life of its people. 

The delivery of high quality services, tailored to meet the needs of all our citizens, is one of Dublin City Council’s core objectives and is included in our Corporate Plan. This quality service includes not only the level and quality of service given to our customers, but also the quality of our decision-making processes, the efficiency and effectiveness of our corporate operations, standard of our facilities and our ability to adapt in an ever-changing environment. 

In order to provide the most effective and targeted range of services to meet the needs of the citizens, communities and businesses of Dublin City we are required to collect, process and use certain types of information about people and organisations. Depending on the service being sought or provided, this information may include ‘personal data’ as defined by the Data Protection Acts and by the EU General Data Protection Regulation 2016 (GDPR). This personal data may relate to past and future service users; past, current and prospective employees; suppliers and members of the public who may engage in communications with Dublin City Council. In addition, Dublin City Council may need, from time to time, to collect, process and use certain types of personal data to comply with regulatory or legislative requirements, or as otherwise reasonably required for the performance of our functions. Citizen Hub is our online platform for making service requests, applications and payments and is one of the many channels you may choose to use when interacting with Dublin City Council. This Privacy Policy relates specifically to Citizen Hub