Complaints about private rented accommodation

If a tenant has a concern about the condition of their rented accommodation, they should in the first instance contact the landlord in order to give the landlord an opportunity to put matters right.

If a tenant has notified the landlord regarding the need for repairs but the problem has not been rectified by the landlord, then the tenant can choose to refer the matter to the Environmental Health Section for investigation, contact details are below

If you wish to make a complaint about a property that you believe to be a private rented property, but you are not the tenant, then you may also do so by contacting the Environmental Health Section, contact details are below.  Please provide as much information as possible about your complaint or concern. 

When making contact you will need to;

• Provide your full name, address, telephone/mobile number and email address along with full details of your concerns/query.
• The name and address and telephone number of the landlord (where available) should also be provided.  
• Make the complaint using our Private Rented Complaint form

Once your complaint has been logged, it will be allocated to an Environmental Health Officer to investigate.  An Environmental Health Officer will contact the complainant directly.

Depending on the nature of the complaint, the Environmental Health Officer may either offer advice, arrange an inspection or they may refer the complaint to a different section of Dublin City Council if necessary.

If the Environmental Health Officer is of the opinion that the complaint requires further investigation they will arrange an inspection.