How to Make a Complaint
BEFORE YOU BEGIN: You can report a range of issues to a service area without using our formal complaints procedure. This is often the quickest way to get your issue resolved.
I want to make a complaint
Your complaints are important to Dublin City Council, as they help us to make improvements. If you are unhappy with any aspects of your dealings with us, we here in Customer Services would like to know. You can make a formal complaint by post, email or by filling in our online complaint form.
What happens next?
We will register your complaint and submit it to the relevant department. We will send you a formal acknowledgement within three working days. We would expect the relevant department to issue a response to your complaint within 21 days.
What should I do if I am not happy with the response?
If you are not satisfied with the response, you can appeal the decision to us by post or email. Your appeal will be examined by the Executive Manager of our Corporate Services Department and you will receive a response informing you of the decision reached within 21 days.
I am still not happy with the decision, what now?
If you are still not satisfied, you may appeal the decision to the Office of the Ombudsman. This office is completely independent of Dublin City Council. The Ombudsman provides an impartial, independent and free dispute resolution service.
Contact the Office of the Ombudsman:
Office of the Ombudsman
6 Earlsfort Terrace, Dublin 2, D02 W773.
The Ombudsman for Children investigates complaints about services provided to children by public bodies.
Contact the Ombudsman for Children's Office:
Ombudsman for Children’s Office,
52-56 Great Strand Street,