How to Make a Complaint
BEFORE YOU BEGIN: You can report a range of issues to a service area without using our formal complaints procedure. This is often the quickest way to get your issue resolved.
COMPLAINTS PROCEDURE
I want to make a complaint
Your complaints are important to Dublin City Council, as they help us to make improvements. If you are unhappy with any aspects of your dealings with us, we here in Customer Services would like to know. You can make a formal complaint by post, email or online through the Citizen hub at https://citizenhub.dublincity.ie
What happens next?
We will register your complaint and submit it to the relevant department. We will send you a formal acknowledgement within three working days. We would expect the relevant department to issue a response to your complaint within 21 days.
What should I do if I am not happy with the response?
If you are not satisfied with the response, you may appeal the decision to the Executive Manager of the relevant Department within 15 working days of receiving the response from the Complaints Officer. The Executive Manager will examine the complaint and the response you received and make a decision on the appeal within 15 working days.
I am still not happy with the decision, what now?
If you are still not satisfied, you may appeal the decision to the Office of the Ombudsman. This office is completely independent of Dublin City Council. The Ombudsman provides an impartial, independent and free dispute resolution service.
Contact the Office of the Ombudsman:
Office of the Ombudsman
6 Earlsfort Terrace, Dublin 2, D02 W773.
Tel: Lo-call 1890 22 30 30
Tel: 01 639 5600
Fax: 01 639 5674
Email: [email protected]
Web: www.ombudsman.ie
The Ombudsman for Children investigates complaints about services provided to children by public bodies.
Contact the Ombudsman for Children's Office:
Ombudsman for Children’s Office,
Millennium House,
52-56 Great Strand Street,
Dublin 1,
DO1 F5P8.
Tel: Lo-call 1890 20 20 40
Tel: 01 865 6800
Email: [email protected]
Web: www.oco.ie