Social Work Section
The Housing Welfare Service is Dublin City Council’s social work service. A housing welfare officer is a professional social worker employed by Dublin City Council.
Social Workers help people to solve problems in their everyday lives, identify and understand sources of stress or difficulty, develop coping skills and find solutions to their problems.
The Social Work Section provides the following services
- Duty Social Work service
- Social Work Service
- Mediation Service
- Exceptional Social Grounds (ESG) Scheme
Duty Social Work Service
The Duty Social Worker will listen to your concerns and discuss them with you. They can help you with advice, guidance and signpost or refer you to other relevant services.
How do I contact the Duty Social Worker?
You can phone a Duty Social Worker on 222 2233. Leave your contact details and we will call you back to discuss your concerns. We aim to respond to your Duty call within two days. Initial consultation is by telephone. However, the Duty Social Worker may arrange an appointment for you in certain circumstances.
When: Monday to Friday, 9.15am – 4.45pm.
Social Work Service
We might not take on your referral if:
We assess all referrals and prioritise those appropriate to the service in order of urgency. We then allocate them according to priority and the availability of a Social Worker.
How can I access the service?
You can be referred to our Social Work Section by
Professionals seeking to make a referral please use the form below
Firstly, please contact the Social Work Section through one of the referral routes above. We can visit you at home in certain circumstances.
We provide a professional Mediation Service to Dublin City Council tenants and non-tenants.
Mediation can be used for neighbour disputes, nuisance/noise disputes, conflict within families, landlord/tenant disagreements and home-owner/tenant disagreements.
Mediation is confidential, non-confrontational, voluntary and free of charge. Contact the Project Estate Officer in your local area office
Exceptional Social Grounds (ESG) Scheme
If you wish to have your case considered for priority because of extremely urgent social grounds, you may apply to the Exceptional Social Grounds (ESG) Scheme. You are eligible to apply if you are on Dublin City Council’s Housing List or Transfer List. Information about the scheme, and how to apply, is contained in the Information Sheet at the front of the Application Form.
If your concern is one of the following contact the relevant service below:
- If you have concerns about the safety or welfare of a child, you should contact TUSLA (www.tusla.ie), Child and Family Agency and An Garda Síochána (www.garda.ie)
- If you are experiencing anti-social difficulties or threats and intimidation, you should contact the Project Estate Officer in your local area office (https://www.dublincity.ie/council/council-explained/your-area) and An Garda Síochána (www.garda.ie)
- If you are seeking a priority because of Exceptional Medical Grounds you should contact the Housing Allocations Section (https://www.dublincity.ie/residential/housing/i-am-looking-home/i-want-apply-council-home)
- If you need emergency accommodation because you are homeless or at risk of homelessness please click here (www.homelessdublin.ie) for information.
- If you wish to apply for Social Housing Support contact the Housing Allocations Section ((https://www.dublincity.ie/residential/housing/i-am-looking-home/i-want-apply-council-home)
- If you have problems with, or have been given notice to leave, your private rented accommodation contact Threshold (www.threshold.ie) and Residential Tenancies Board (RTB) (www.rtb.ie)
- Financial issues contact MABS (www.mabs.ie)