4. Information

We will be proactive in providing information that is clear, timely and accurate and that meets the requirements of people with specific needs.

Action ID



Circulate the ‘Plain English Style Guide for the Public Service’ to all staff to assist them in making our written communication easy to understand


Redesign the City Council’s web-site to make it more user-friendly and ensure it meets current National Disability Authority accessibility standards


Improve our use of social media as a tool to provide timely updates on services and service interruptions


Review our application forms to simplify them and make them easier to understand