8. Choice
We will continue to provide our services through a range of customer contact channels providing choice for customers so they can access services how, when and where is most convenient for them.
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Action ID |
Actions |
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8.1 |
Expand the range of transactions that can be carried out online so that customers can access services when it is convenient for them |
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8.2 |
Explore the potential for self-service booths in city council facilities so that we can help customers use our online services and find information |