10. Better Co-ordination
We will work to develop a more coordinated and consistent approach to delivery of our customer services so that customers get accurate information about our services, regardless of how they contact us.
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Action ID |
Actions |
|
10.1 |
Develop a catalogue of our services so that we provide consistent information on services to customers |
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10.2 |
Provide frontline staff with the service information they need so that, insofar as possible, the customer query is resolved at first point of contact |