2. Equality and Diversity

We are committed to delivering a quality service to all of our customers and we will make sure that no-one is discriminated against because of their gender, marital status, family status, sexual orientation, religious belief, age, disability, race and membership of the Traveller Community. We will accommodate diversity and work to make our services more accessible for people experiencing poverty and social exclusion.

Action ID



Deliver equality awareness training to staff dealing directly with customers



Display the City Council’s Age Friendly Charter in all of our public access points and on our web-site


Publish the ‘Guide to Age Friendly Communication’ and make training available to all frontline staff


Provide induction loop facilities at our public counters to aid customers who are hard of hearing


Assess what additional measures should be in place to meet requests for access to services through Irish Sign Language