11. Internal Customer

We will support staff in their customer service role. We recognise our staff as internal customers and will provide them with the same level of courtesy, facilities and level of service as external customers. We will provide quality, timely services for Councillors that recognise their important representational and community leadership roles.


Action ID



Develop ways to acknowledge staff who are providing good customer service so that we foster and improve the quality of our service


Engage with frontline staff to identify issues and areas where we can improve our customer service


Respond to Councillor Representations as quickly and accurately as possible, within the timeframes for written communication set out in this Action Plan


Develop communication tools for Councillors so that they are informed of local events, service interruptions etc. in a timely manner